I heard a lot about how efficient Employee Provident Fund (EPF) offices are. Today I experienced their efficiency when I went to apply for a withdrawal. In fact I think they provided so much of assistance and value-added services that even some private entities lack.
This is the technical summary of my trip to EPF:
I went in the gate and a guy waved at me to show me a car park spot. (wow!) – 1 minute
OK if that wasn’t efficient enough, there is a counter to usher people in and tell them exactly what they need to do before they go to the actual counter (to avoid missing documents etc.) – 30 seconds
So I went to the Kaunter Semakan Dokumen to get my documents checked. She told me I didn’t have a proper bank statement with me and offered to post the cheque to my house. (Wow squared) – 2 minutes
Back to the ushering counter to get a number for the counter (which was just 1 number away)
Was called in under a minute to the counter. The officer was friendly (a bit over-friendly though) and she checked and verified document with original, confirmed the address to post my cheque and advised on the due date when I can call and ask for status. – 5 minutes
I was done in about 9 minutes technically and I went to pay for the carpark. I have not seen a carpark Autopay machine showing less than a ringgit. The charge was 50 cents.
Total time taken for my application: 9 min 30 sec.
Bravo to EPF! I don’t know why I am writing this… I must be really impressed :P
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